Senior Desktop Engineer

GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments.

The Senior Desktop Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast-paced and dynamic environment.

End-User Support:
Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, Networking, applications, VPN, Security, mobile devices, printers, and peripherals—both in-person and remotely.

Ticket Management:
Manage, prioritize, and resolve support requests through Jit Bit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance.

Device Lifecycle Management:
Image, configure, deploy, and maintain end-user devices using Windows Autopilot, Intune, and Endpoint Manager.

Advanced Troubleshooting:
Resolving complex hardware, software, and network issues escalated from junior technicians. System Administration:
Manage accounts and groups in Azure and on-premise Active Directory, Office 365 and other enterprise applications.

Problem Management:
Identifying, analyzing and resolving recurring issues.

Security:
Support endpoint protection using Endpoint Protection, Bit Locker, and Crowd Strike.

Networking:
Support LAN/WAN Network Infrastructure including wireless and VPN.

Software Deployment:
Intune Software Deployment with PMPC (Patch

MyPC). Update, and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.).

Documentation:
Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Compliance:
Ensuring adherence to safety, compliance and licensing standards.

Collaboration:

Work closely with cross-functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects.

Project Participation:
Participate in technology rollouts, system upgrades, and other project-related initiatives.

Travel & On-Call:
Willingness to travel occasionally within the U.S. and Canada and participate in an on-call support rotation (including evenings/weekends as needed).

Required Qualifications

Education :
Bachelor’s degree in Information Technology, Computer Science, or related field required, equivalent combination of Active Certifications accepted.

Experience :

5–10 years of relevant IT support experience in a mid to large-sized organization with increasing levels of responsibility.

Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune).

Technical Proficiency :

Windows 10/11 administration

Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, One Drive, SharePoint)

Powershell

Familiar with Crowd Strike Endpoint Protection is a plus

Familiar with Airlock is a plus

Soft Skills :

Provides technical support to the Helpdesk team and staff

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Ability to work independently and collaboratively

Commitment to follow-through and resolving issues to completion

Adaptability and calm under pressure

Preferred Certifications

CompTIA A+, Network+, or Security+

ITIL Foundation

GEI’s Total Rewards Package Includes

Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus

Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More

Well-Being Program and Paid Parental Leave

Hybrid Work Schedules and Cell Phone Stipends

GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement

Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement

Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses

Paid Holidays and Generous Paid Time Off Program

Rewards and Recognition

GEI-Funded Profit Sharing and 401(k)

Opportunity to be an Owner and Shareholder (Learn more here )

A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion

GEI is an AA/equal opportunity employer, including disabled and veterans.

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