Customer Service Representative

About Us

Pacific Coast Fruit Products (PCFP) is a leading processor and distributor of premium fruit-based ingredients. We partner with global brands and distributors to deliver high-quality, innovative, and sustainable fruit solutions. We’re looking for a Customer Service Representative to join our team to play an integral role in delivering best in class customer experience.

You Live and Model the Organization’s Values

• Invest in Relationships
  :
  We build trust and collaborate to develop long‑term partnerships.
• Act with Integrity
  :
  We are transparent, honest and ethical in all of our interactions.
• Excel at Service
  :
  We set the standard for delivering exceptional service.
• Deliver Excellence
  :
  We aspire for excellence in everything we do.

Key Values in Action

• Do what’s right for the organization.
• Share knowledge freely to ensure organizational strength and sustainability.
• Make time to help and develop others.
• Accept that colleagues deserve your best, always!
• Exercise excellent judgement and take smart risks.
• Follow through on commitments and own your results.
• Ensure quality always comes first.
• Be easy to do business with.
• Consider the customer in discussions and actions.
• Respond to customer needs with urgency and diligence.
• Drive results by making difficult decisions when needed.
• Address the root cause to solve problems.

Communication

• Listen well and seek to understand.
• Communicate concisely, candidly and respectfully.
• Be a contributor to discussions and share ideas and solutions.
• Know your business and our products.
• Proactively seek knowledge.
• Passionate about continuous improvement.

Connection

• Embrace diverse backgrounds and cultures.
• Seek out different perspectives and choose the best ideas, wherever you find them.
• Center your approach in the well being of colleagues and the sustainability of communities.

CA $50,000.00/yr - CA $70,000.00/yr

The Customer Service Representative (CSR) plays a critical role in ensuring PCFP delivers a seamless, positive experience for every customer. Acting as the connective link between customers, Account Managers, Account Directors, and cross‑functional teams, the CSR ensures orders are executed with accuracy, professionalism, and efficiency from purchase order through shipping status.

This role is deeply collaborative by nature. Within the Sales team, the CSR supports Account Managers and Account Directors by providing timely information, order visibility, and administrative support that allow them to focus on strategic customer growth and relationship building.

Cross‑departmentally, the CSR partners with Production, Quality Control, Logistics, Accounting, and Supply Chain to align on requirements and proactively resolve issues before they impact the customer.

The CSR also has the unique opportunity to develop a broad, detailed understanding of PCFP’s entire customer base—across industries, geographies, and order volumes. From large, strategic accounts to smaller customers with specialized needs, this role provides a holistic view of the business, making the CSR extremely well‑versed in the diverse requirements and expectations that define PCFP’s customer relationships.

By balancing attention to detail with a strong customer‑service mindset, the CSR ensures that internal processes translate into consistent, reliable results externally—building trust and strengthening PCFP’s reputation for quality and service. Ultimately, this role contributes directly to customer satisfaction, retention, and long‑term business success by ensuring every customer interaction reflects PCFP’s commitment to excellence.

• Accurately process and manage customer purchase orders, ensuring pricing, specifications, and delivery details are correct.
• Monitor the status of orders from entry through shipping, providing timely updates to customers, Account Managers, and Account Directors.
• Track shipping schedules and proactively resolve delays or discrepancies.
• Ensure seamless service and attention to detail for customers of all sizes—from large‑scale strategic partners to smaller accounts with unique needs.
• Directly manage a portfolio of local and emerging customers.
• Partner closely with…